Thank you for shopping with Mira Supplyx. We strive to ensure that every customer is satisfied with their purchase. This Return and Refund Policy explains how we handle returns, replacements, and refunds for your orders.
Returns
We accept returns only for items that are defective, damaged, or incorrect upon delivery. To be eligible for a return, the product must be unused, in its original packaging, and reported to us within 7 days of receiving your order.
To initiate a return, please contact us at [email protected] with your order number, product details, and a description of the issue. Our support team will review your request and provide instructions for returning the item.
Non-Returnable Items
For hygiene and safety reasons, certain products such as cables, chargers, and opened tech accessories cannot be returned unless they are defective or damaged. Customized or personalized products are also non-returnable.
Replacements
If you receive a defective or incorrect product, we will replace it at no additional cost. Replacement approval is subject to product availability and verification of the reported issue. In cases where a replacement is unavailable, a refund may be issued.
Refunds
Refunds are applicable only for approved return requests. Since Mira Supplyx operates on a cash-on-delivery basis, refunds are provided through store credit or voucher codes that can be used for future purchases. Once your return is received and inspected, we will notify you regarding the approval and issuance of the refund.
Return Shipping
Customers are responsible for shipping costs when returning non-defective items. If the return is due to our error (such as a wrong or damaged item), we will cover the return shipping costs.
Order Cancellations
Orders may be canceled before they are shipped. To cancel your order, please contact us promptly at [email protected]. Once an order has been dispatched, it cannot be canceled.
Damaged or Missing Items
If your order arrives damaged or incomplete, please notify us within 48 hours of delivery with clear photos of the product and packaging.
International Orders
As Mira Supplyx operates worldwide, return and replacement processing times may vary depending on your location. We will provide detailed guidance once your request is reviewed.
Contact Us
For any return, replacement, or refund inquiries, please reach out to us at [email protected]. Our team is here to assist you and ensure your experience with Mira Supplyx remains smooth and satisfactory.